How automation helps insurers deliver empathy at scale

As cost pressures loom and switching costs plummet, carriers must deliver a consistent customer experience that helps them earn the trust and business of consumers who have more options than ever. Those who lead with empathy will win the day, but those who scale it will win the decade. To achieve the latter, technology is key.

“If insurers can deliver an empathetic customer experience at scale, they will gain a foothold in an increasingly competitive, unforgiving market.”
- Art Harrison, Co-Founder, Daylight