As organizations are forced to fast track their digital transformation plans following COVID-19, they will require more IT and business process automation—shifting hyperautomation from an option to a necessity. Read on to learn about the key elements of the hyperautomation framework, and how the right combination of technologies supports end-to-end automation at scale.


[ˈhī-pər ȯ-tə-ˈmā-shən] noun

Hyperautomation involves the disciplined use of relevant technologies to automate all business processes that can or should be automated.

What is hyperautomation and who benefits?

Automation isn’t new. Since the advent of the Industrial Revolution, organizations have been looking for ways to streamline repetitive work to increase efficiencies and reduce costs, traditionally in mechanized production lines. Hyperautomation is based on similar ideals, with a few key differences.

Hyperautomation is rooted in modern digital technologies, primarily robotic process automation (RPA), versus the pulleys and winches of old. At its core, hyperautomation is a framework that governs how organizations conduct their processes to support an automation-first mindset.

Unlike traditional automation where a machine replaces a human worker, hyperautomation restores humanity to business by:


Allowing workers to focus on tasks that are more meaningful to them and the organization


Freeing up knowledge workers from the grind of repetitive work


Delivering timely, contextual data to enable workers to perform their jobs and better serve customers


Providing personalized and customer-centric experiences

Hyperautomation isn’t a single technology or solution; it’s a confluence of technologies that can all be delivered and monetized with great speed and agility to drive end-to-end automation.