When Daylight first approached the pharmacy chain, the team knew that turning the company’s paper-based flu shot process into a personalized digital experience would result in more patients, increase share of wallet, and a significant boost in overall operational efficiency. The pharmacy chain needed to:
1 Simplify billing for their pharmacists
2 Streamline data collection
3 Allow pharmacists to spend less time on administration and more time on high-value tasks
4 Reduce manual effort and the steps required to transcribe data into the company’s pharmacy information system To test the waters, Daylight was asked to pilot its low-code platform on a smaller scale. The first priority: digitizing the pharmacy’s minor ailments process.